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0203 983 6853 info@globallion.co.uk
Office 749, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Mon–Sat: 9:00 AM - 8:00 PM
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Cancellation Policy

Last Updated: June 15, 2026

This policy explains cancellations for our planning services and guidance for supplier bookings.

1. Planning Service Cancellation

Before Work Begins

Cancel anytime for a full refund of your planning fee.

After Work Begins

If you're not satisfied with our initial proposal, full refund available.

After Itinerary Delivery

Planning fee is non-refundable once you've approved the final itinerary.

2. Supplier Bookings

Important: We do not handle supplier bookings. Cancellations must be made directly with your provider.

Airlines

Cancellation policies vary by fare type. Flexible fares may allow changes with fees; promotional fares are often non-refundable.

Hotels

Standard rates: free cancellation 24-72 hours before check-in. Non-refundable rates: no refunds.

Holiday Packages

ATOL-protected packages have specific cancellation terms. Check your booking confirmation.

3. How to Cancel a Supplier Booking

1

Check Your Booking Confirmation

Review the cancellation policy stated in your confirmation email.

2

Contact the Supplier Directly

Call or email the airline, hotel, or tour operator with your booking reference.

3

Act Quickly

Earlier cancellations usually mean lower penalties.

4. Refund Processing Times

  • Airlines: 7-21 business days
  • Hotels: 3-10 business days
  • Tour operators: 10-14 business days
  • Credit card refunds: Additional 5-10 business days

5. Travel Insurance

We strongly recommend comprehensive travel insurance. Insurance can protect you against cancellation costs due to:

  • Illness, injury, or family emergencies
  • Travel delays and missed connections
  • Unforeseen events beyond your control

Purchase insurance as soon as you book your travel.

6. Contact for Assistance

If you need help understanding your cancellation options, contact us:

0203 983 6853
info@globallion.co.uk

Global Lions is an independent holiday-planning consultancy. We do not book flights or hotels on your behalf and do not provide ATOL/ABTA protection.

Have questions? Contact us